At Heritage Moving & Storage, Inc., we want to give you information to help your moving experience be smooth and as low stress as possible. This includes preparing you in case you experience damage during your move. Damage doesn’t occur with every move, but unfortunately it happens now and then to any and every professional moving company.

If Heritage Moving & Storage, Inc., is your moving company, and you discover that something is damaged, simply call us. We will verify the damage, and then either schedule a repair, find a replacement, or reimburse you for the value of the item at the time of the damage.

How do we verify the damage? On long-distance moves, we do an inventory before anything is moved to make notes about any damage that existed prior to the move. This is so the movers and the customers are aware of the condition of the items before the the items are moved out of the house.

For local moves, the inventory is more of a verbal process. Since local moves are billed hourly, most customers do not want to invest the time in a full inventory.

For furniture, the damage should be caught right away at the new location. When it’s time to unload, one of our crew members checks each piece of furniture as it goes into the house, making notes on the condition. The customer should also check the condition of the furniture at that time. Once the customer signs, saying that he or she has received all of the furniture, typically damage claims may no longer be made. (We make some exceptions. Most moving companies will not make exceptions.)

For items that were packed, you have 30 days to make a claim. This gives you about a month to get your boxes unpacked and check your belongings.

We hope this information is helpful if you ever find yourself dealing with damage during your move. If you’re looking for a professional moving company, call Heritage Moving & Storage, Inc. We are proud to serve Roanoke, Vinton, Salem, Botetourt County, Smith Mountain Lake, Blacksburg, and all of Southwest Virginia.