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Moving Damage and Insurance

February 13th, 2014

We’re continuing our series on handling damage during a move. In this post, we’ll talk about insurance coverage offered by moving companies. You should be sure to find out about coverage when shopping for a moving company in case you experience damage during your move. Here are some things to consider:

1. With most moving companies, you must pay extra for insurance coverage.

2. There are deductibles with many moving-company insurance policies. You could have a deductible all the way up to a $1000. The higher deductible, the less the policy costs you.

3. At Heritage Moving & Storage, Inc., we do not charge extra for insurance coverage. With every move, we give our customers $50,000 of coverage with no deductible. This policy is sufficient for 98% of households. If $50,000 is not enough for your household, we have options up to $1M for an additional cost. (The insurance coverage we provide is for the depreciated value at the time of the damage.)

4. Besides researching insurance policies offered by moving companies, you may also want to check into your homeowner’s policy. Some homeowner’s policies will cover your belongings during a move. You can find out if you’re covered by making a simple call to your insurance agent.

At Heritage Moving & Storage, Inc., we want you to be protected. We are pleased to provide insurance coverage to our customers at no extra charge. If you’re moving into or out of Roanoke, Salem, Vinton, Smith Mountain Lake, Blacksburg, or anywhere in Southwest Virginia, we invite you to consider Heritage Moving & Storage, Inc.

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Damaged Furniture

February 6th, 2014

Unfortunately, no matter how good your moving company is, there is always a risk of your belongings being damaged during a move. It doesn’t happen on every move, but it does happen from time to time.

If you experience damage during your move, typically all it takes is a phone call to your movers to request compensation for the damage. At Heritage Moving & Storage, Inc., here’s how we handle damage:

If you have a piece of broken furniture, generally we try to do a repair. The repair is done by a qualified furniture repair person. Through the Movers Warehouse Association, we’re connected with a network of qualified people. Finding a qualified furniture repair person in your area is simple through this network.

First the repair person will come to your location and assess the damage. If it is determined that a repair is not possible, then the damage becomes an insurance claim based on the value of the item on the date of the damage. This value is determined by the insurance company’s amortization schedule. (You can look online for amortization schedules if you’d like an idea of an item’s value.)

Although we do everything we can to avoid damage, when damage does happen, we at Heritage Moving & Storage, Inc., take great pride in taking good care of our customers. We work hard to make sure great repairs are executed, hard-to-find replacements are located, and compensation is made in a timely manner. If you are looking for professional moving and storage company serving Roanoke, Vinton, Salem, Blacksburg, Smith Mountain Lake, Botetourt County, and all of Southwest Virginia, look no further than Heritage Moving & Storage, Inc.

And keep reading our blog to learn more about handling damage during a move.

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Damage in a Packed Box

January 30th, 2014

Unfortunately one of the things we encounter from time to time is damage during the moving process. Regardless of how good the company is, damage just comes with the territory. If it occurs during your move, it’s important to know how to handle it.

First we’ll discuss what to do if damage occurs within a packed box. If the customer packs himself or herself, that is called PBO (packed by owner). Unfortunately there isn’t any coverage for any PBO items, not even if you purchase extra insurance. No one will insure your packing.

But if you take your time packing and use good materials, you put the odds in your favor that you’re not going to have any damage.

If a professional moving company packs your belongings, that is called CP (company packed or carrier packed). Depending on your coverage, there is reimbursement for damaged CP items. With many movers, your coverage will probably be based on 60 cents/lb. With Heritage Moving & Storage, Inc., we cover the cost $50,000 ACV (actual cash value) coverage on every move for CP items.

If there’s something damaged, we try to do a repair. If we can’t repair it, we’ll replace it or we’ll issue you a payment equal to the value of the item on the day of the damage. (This value is determined by the insurance company.) There are many replacement resources out there, but our number-one place to go for replacement items is replacements.com. Check it out!

We’ll get into more details about insurance coverage in a future post in this series. We hope this helps you understand how damage is handled during a move regarding packed items. If you are moving into or out of the greater Roanoke, Virginia, area, please contact us. We proudly serve Roanoke, Salem, Vinton, Blacksburg, Smith Mountain Lake, and Botetourt County, and we would love to serve you!

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Moving Yourself—Kids and Pets

January 23rd, 2014

As the final part in this blog series, “Ideas for Moving Yourself,” we’ll quickly mention kids and pets.

Many kids can be a bigger help in moving than you might think. Kids can pack boxes of toys and clothes and items from their rooms. On moving day, they can carry light boxes.

But if your kids are too young to be able to help, it might be a better idea to line up child care for moving day.

You may also want to line up a day of care for your pet on moving day. Dogs especially tend to feel uncomfortable and can get agitated when your moving helpers come in and out of your house all day.

Be sure to make the arrangements ahead of time that are going to make moving day easier on you.

If you’re moving yourself, we hope you’ve found our tips helpful and practical. And if you decide to hire a professional moving company, please consider Heritage Moving & Storage, Inc. We’re a full-service moving company proudly serving Roanoke, Salem, Vinton, Botetourt County, Smith Mountain Lake, and Blacksburg.

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Moving Yourself—Insurance

January 16th, 2014

Many people need to move themselves instead of hiring a professional moving company due to the cost of professional movers. But when you go it alone, you’re foregoing quite a few advantages and benefits that come with a professional company. One important benefit you’re giving up is insurance.

Choose your moving helpers wisely and carefully. Be sure that they handle your belongings with care. And make sure they take care of themselves. Someone could get hurt. A piece of furniture could fall on someone, or someone could fall off the truck. Your movers could hurt their knees, ankles, or backs, or pull muscles.

You may want to check with your insurance agent to make sure you have coverage in case one of your helpers gets hurt. Check on coverage for broken belongings as well. Find out what your homeowners’ insurance will cover during your move.

The cost of your moving truck rental will include insurance on the vehicle, but not on the contents. Look into possibly purchasing extra insurance if you think your belongings may be at risk during the move.

And if you decide to hire a professional moving company, call Heritage Moving & Storage, Inc. We are proud to serve Roanoke, Salem, Vinton, Smith Mountain Lake, Blacksburg, Botetourt County, and all of Southwest Virginia.

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Moving Yourself – the Movers

January 6th, 2014

At Heritage Moving & Storage, Inc., we understand that not everyone can afford to hire a professional moving company. If you’re moving yourself, and your movers are made up of your friends and family members, here are some tips.

1. Line up a few extra people to help you move because you WILL have people back out on you. If you need four people to complete your move, you should line up six or seven people. We get calls regularly from people who lined up only two people to help them move, and both backed out at the last minute.

2. Be sure the friends and family members you ask to help you are hard workers. Moving is very hard work, and people may show up to help, but they may not work hard and will accomplish little.

3. Provide food and plenty of water for your volunteer crew. Have coffee and donuts ready for them in the morning. Provide sandwiches, subs, or pizza for lunch.

4. Forego alcohol on moving day. If you provide alcohol early in the day, your workers will likely not accomplish very much.
Encourage your helpers to be careful with your belongings. Non-professionals are prone to scratching, dropping, and breaking items.

5. Lastly, be sure to say thank you to those who help you.

We hope these tips help you plan your moving day if you are unable to hire a professional moving company. If you are moving into or out of the greater Roanoke area, and you are considering hiring movers, look no further than Heritage Moving & Storage, Inc. We are proud to serve customers in Roanoke, Salem, Vinton, Smith Mountain Lake, Blacksburg, Botetourt County, and all of Southwest Virginia.

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Moving Yourself – the Truck

December 30th, 2013

If you are looking for a moving company to move you into or out of the greater Roanoke, Virginia area, including Botetourt County, Franklin County, Vinton, Salem, Blacksburg, Smith Mountain Lake, and beyond, look no further than Heritage Moving & Storage, Inc. We’re a full-service packing, moving, and storage company with more than 37 years of experience.

Although most people would prefer to use a professional moving company for their, we know that finances don’t always allow for that luxury. You can save a lot of money by moving yourself, but it takes a lot of planning. We at Heritage Moving & Storage, Inc., want to give you some tips on moving yourself. In our last blog post, we discussed packing yourself. Now let’s talk about vehicles for moving yourself.

If you’re moving across town, you may be able to use your own pickup truck or van. You can pack up the vehicle and make multiple trips until you have moved everything.

If you borrow a trucks or vans from family members or friends, make sure  you give your family members or friends enough time to get your moving date on their schedules so they can plan around your move. Chances are, if you need to borrow a vehicle, you need to move on a weekend for greater availability.

If you’re moving further away, you’ll need to rent a truck. Get quotes on truck rentals so you can make an informed decision. Consider these major moving truck rental companies: Uhaul, Ryder, Penske, Budget, and Enterprise. There may be smaller, independent rental companies as well that you can call.

Be sure to accurately assess your belongings to get the correct truck size. You do not want to fill up the truck and realize that you don’t have room for everything you want to move.

Be sure to ask about insurance, and make sure your truck rental company has moving equipment available for rent. You likely will need dollies, straps, and moving pads to complete your move.

Most of the time, you can reserve a truck online or by telephone. Reserve the truck several weeks out to ensure availability, and make sure you get a confirmation number.

We hope you find these tips helpful. Keep an eye on our blog as we continue our “Moving Yourself” series.

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Moving Yourself – Packing

December 23rd, 2013

Locally in Roanoke, Botetourt County, Vinton, Salem, Blacksburg, and Smith Mountain Lake, we find that about half of those moving choose to move themselves. This decision is largely based on money. If people don’t have a lot of expendable cash, they want to move as economically as possible. This means they do the work themselves.

Sometimes people will choose to move themselves even if they have expendable cash because they desire to be frugal. In this case, people often hire family and/or friends to help them accomplish their move. This enables them to spend less than if they were to hire a professional moving company.

We want to provide some ideas for moving yourself that may help those who need or want to save some money.

If you move yourself, you most likely have to pack yourself. You could spend big money on moving boxes and bubble wrap. But there’s a much more economical way. Head to the grocery store or liquor store and ask for boxes. Many stores will give good, sturdy boxes away at no cost.

Instead of bubble wrap or special wrapping tissue, start saving your Sunday newspapers and use newsprint to protect items from damage during the move. Then all you need to do is spend a little money on tape, and you’re ready to pack.

Once you have the supplies, ask family members and/or friends to spend a few hours here or there helping you pack. Packing is time consuming, so be sure to start your packing process days or weeks before the move, depending on the size of the move. Set goals and deadlines for packing. Get the kids involved, and make a game out of packing their rooms.

Keep an eye on our blog for more tips on saving money by moving yourself. And if you decide to hire a professional moving company, call Heritage Moving & Storage, Inc., your full-service moving, packing, and storage specialists.

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Getting Rid of Junk

December 16th, 2013

Moving is a time to get rid of items. At Heritage Moving & Storage, Inc., we have never had a moving customer who did not “purge” to some extent when preparing for the move.

In previous posts we discussed how to give away, donate, and sell items that you no longer need or want, but that are in good condition. But what should you do with items that are in poor condition and belong in the trash? Here are a few options:

1. Take your large items to the good old junk yard. Call your local community offices to determine where your junk yard is located and what restrictions and/or costs are involved with taking items there. Of course, if you have large items, you need to be sure that you have access to a vehicle capable of transporting the items.

2. Call someone to haul away your junk. There are companies that are in the business of hauling and junk. Hauling is different from moving. Hauling companies take garbage out of a garage or a basement and haul it away. It usually ends up in the dump. These companies can range from a franchise such as 1.800.junk that comes out with a big dump truck and a crew to smaller hauling companies are usually just a couple of guys with a pickup.

3. Use your community’s bulk trash pick-up day. Many communities and garbage companies have certain days of the year when they will accept over-sized trash items. Some waste companies will pick up large items any day for an extra charge. Check with your community or service provider.

The most important thing when considering all the ways to get rid of items when preparing for a move is to remember that it’s time consuming! Give yourself plenty of time to go through your belongings and make decisions about what to move and what to do with the rest. The more you plan and prepare, the better your move be.

At Heritage Moving & Storage, Inc., we are pleased to give our customers as much information and advice as possible as they prepare for their moves to reduce stress and make their move a positive experience. We are proud to serve Roanoke, Vinton, Salem, Botetourt County, Blacksburg, and Smith Mountain Lake, and we would love to be your moving company!

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How to Get Rid of Stuff

December 9th, 2013

As we discussed in the previous post, moving time is purging time. Along with every move comes the need to get rid of items that you no longer need or want.

Here are some ways that we at Heritage Moving & Storage, Inc., suggest that you get rid of items:

The first place to look is family and friends. There are items in families that are handed down from generation to generation and should continue on that path. Good quality heirlooms, antiques, glassware, silver, artwork, and more can go to family members and friends if you are ready to get rid of them.

The next place to consider is local ministries. In a disaster situation, ministries can give donated items to people who have lost everything. Churches often know of families and individuals in need of gently used furniture, appliances, and household items. Besides churches, there are several ministries here in the local Roanoke area that are always looking for gently used furniture and household items. We like to recommend donating to the Roanoke Rescue Mission. The Rescue Mission does a great service housing people and feeding the hungry.

You can also consider organizations like GoodWill and AmVets. These organizations often will even pick up certain items that you are donating right from your home. In many cases there’s a tax write-off, so you get a value for your donation. Make sure you get a receipt for tax purposes.

Of course there is the option to sell items you want to get rid of. Having a moving sale/yard sale or posting items for sale on Craigslist or Facebook seem to be the most popular ways of selling items before a move.

Items can be taken to auction houses or consignment houses. These kinds of places will sell your items for you and keep a percentage of the sale price. Some auction houses will buy the entire contents of a house if someone is moving out or if someone passes away. Then it’s the auction house’s responsibility to get the contents out of the house.

Items often end up with our movers. Many times our customers decide on moving day not to move several items. Our customers often offer these items to the crew.

Do you have items to get rid of that are not in good enough condition to give, donate, or sell? In our next post we’ll cover how to get rid of junk. We are committed to being a moving company that gives thorough information to our customers to make their moves as low-stress as possible. If you are looking for a moving company in Roanoke, Salem, Vinton, Blacksburg, Smith Mountain Lake, or Botetourt County, call Heritage Moving & Storage, Inc., for full-service moving, packing, and storage.

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