Archive for the ‘Choosing A Moving Company’ Category

Choosing Movers Part 1

Monday, September 8th, 2014

Are you shopping for a professional moving company? At Heritage Moving & Storage, Inc., we want to make sure you know what questions to ask to make the best decision for your moving situation. This series of blogs will introduce important questions to ask when choosing your movers.

Are you licensed and insured for my type of move?

The very first thing the customer must determine is the type of move they are going to make. This information matters because the trucking business is regulated by the USDOT and the state.

A local move is considered within 30 miles from the point of pickup while staying in the same state. To be considered a local move, you cannot cross state lines. The moving company can go anywhere within the state for a local-move pick up. Legally the company can then go only 30 miles from that pick-up point.

A long-distance move that stays within one state is called an intrastate move. This type of move allows moving companies to move anywhere within the state. There are different types of bonds and insurance for intrastate moves.

If your move is across state lines, it’s an intercontinental move.

All three types of moves require licensing. All three require different insurance and bonds. Some companies don’t qualify or can’t get these bonds, insurance, and licensing. If these companies are caught moving, the truck can be impounded, and the driver will be fined. There is no telling what will happen to the household items on the truck if this happens. The customer is left with no recourse.

Heritage Moving & Storage, Inc, is fully licensed and insured to handle all three types of moves. We have made major investments in licenses, insurance, and bonds to protect our customers and offer the highest standard of service. If you live in Roanoke, Botetourt County, Salem, Blacksburg, Smith Mountain Lake, or Vinton, Virginia, and you’re planning a move, give us a call, and let our family move your family!

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Start Your Moving Company Research

Tuesday, July 17th, 2012

At Heritage Moving & Storage, Inc., we want to help our customers in Roanoke, Vinton, Salem, Blacksburg, Smith Mountain Lake, and Botetourt County have as smooth a moving process as possible. This starts by helping you plan for success from the very beginning, even as you’re comparison shopping for a moving company. If you’re getting ready to shop for a moving company, here are several important things to keep in mind.

Put thought into your moving needs.

Before you begin calling and comparing moving companies, take some time to think through exactly what your needs are. What help do you need from the moving company to get you from point A to point B? For instance, are you going to pack yourself? Are you making a straight move? Do you need storage? And so on.

Once you determine your needs, make sure you give the same information to each company so you can be sure you’re comparing “apples to apples” by comparing the same services.

Allow enough time for comparison shopping.

Give yourself enough time to talk with several moving firms. Pricing between companies can vary greatly. Make sure you take the time to shop and compare without feeling rushed or pressured.

We’ve found that a good time to start your research is about three to four weeks before your move. If you’re looking to make a move in the peak season, May-September, you should allow more time than in the off-season, October-April. Generally in the off-season, you can accomplish your research and schedule your move two to three weeks before your move date. In the peak season, give yourself at least four weeks.

If you don’t have flexibility on your dates, and you need specific dates for pickup and delivery, give yourself even more time. If you can work within a “window” of pickup and delivery dates, then you can start your search with less time.

Don’t do research too early.

We suggest that you start your moving-company shopping no more than 30 days before your desired move date. If you try to get moving quotes two or three months in advance, you may not get accurate pricing. Rates will change based on the season and what’s going on with fuel prices.

At Heritage Moving & Storage, Inc., we would love to talk with you and provide pricing for your move. Give us a call, and “let our family move your family!”


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Questions to Ask—Part 5

Friday, July 6th, 2012

We are pleased to wrap up this “Questions to Ask” blog series with three more important questions to ask when shopping for a moving company. At Heritage Moving & Storage, Inc., we want our customers in Roanoke, Salem, Vinton, Botetourt County, Smith Mountain Lake, and Blacksburg to be informed and educated when they make their moving-company decision.

What is your pricing policy?

Many moving companies will only provide customers with an estimate of what the move will cost. We do not give estimates. We provide guaranteed pricing. Once we do a walk through and learn about the customer’s needs, we provide an exact cost of the move, and we guarantee that the price won’t change.

How far in advance should I schedule my move?

In the summer months or if you are working around holidays, you generally should start setting up your move three or four weeks in advance. During other times of the year, you should start two or three weeks in advance. We usually have the availability to do short-notice moves. When we provide a guaranteed price, we want to be within about three or four weeks of the move.

Do you provide insurance?

Yes. We provide actual cash value insurance up to $50,000 for every move at no charge to our customer. Keep in mind that this is not replacement value. Replacement value coverage is available for an additional cost. But the actual cash value insurance we provide is much better than the 60-cents-per-pound coverage that other companies provide. Visit our insurance page to learn more.

 

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Questions to Ask—Part 4

Wednesday, June 27th, 2012

Do you provide packing and unpacking services? 

At Heritage Moving & Storage, Inc., we provide full-service packing and unpacking services, but these services are not required. Our customers have the option to use these services.

Some moving companies want the packing revenue on top of the move. With us, customer has the option to be PBO (packed by owner).

What is included in the unpacking service?

When we unload your belongings, we will set up your beds, connect your washer and dryer, and connect your ice maker. These services are included with the move.

Unpacking is a separate service. During unpacking, your belongings are taken out of boxes and placed on any horizontal surface. Once surfaces are full, items are placed on the floor. Boxes and paper and other packing materials are removed from the home.

Many customers choose to unpack themselves because the unpacking service can create a mess.

From packing to moving to unloading and unpacking, Heritage Moving & Storage, Inc., provides the highest standards in local and long-distance moves. We are proud to serve our customers in Roanoke, Blacksburg, Smith Mountain Lake, Botetourt County, Vinton, Salem, and all of Southwest Virginia.

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Questions to Ask—Part 3

Tuesday, June 19th, 2012

Once my belongings are packed and loaded, how long do I have to wait for them to be delivered to my new location?

Many moving companies have windows of estimated delivery times that span several days. This is because companies often put two or more households on one truck, so there’s no telling exactly when the truck will be ready to deliver your belongings.

When you use Heritage Moving & Storage, Inc., you will always have exclusive use of the truck. We never put more than one household on a truck, so we don’t have to guess when we will be ready to deliver. Our delivery is fast, and our timing is guaranteed.

If I’m not going immediately to my new location, do you offer storage?

We offer storage! We will take your belongings and unload them into our secure storage facility. When you’re ready for your new location, we’ll load your belongings back into the truck and meet you for unloading.

We offer climate-controlled storage, and we can help you determine if you need it. Climate-controlled storage means that the temperature and humidity are controlled in the unit. Climate-controlled storage is more important in coastal areas with higher humidity. There are only a few reasons in our region why someone would need climate-controlled storage. Food or drug reps usually need climate-controlled storage. If you have high-end electronics and/or works of art, we recommend climate-controlled storage.

People often think they need climate-controlled storage for antiques, but that is not usually the case. Solid wood is okay in standard storage units.

We are pleased to provide this information to help the residents of Roanoke, Vinton, Blacksburg, Botetourt County, Smith Mountain Lake, and Salem determine the moving company that is right for them. We hope you’ll consider Heritage Moving & Storage, Inc., for your next move.

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Questions to Ask—Part 2

Friday, June 8th, 2012

Here’s another important question to ask when you’re shopping for a moving company in Southwest Virginia:

Is your personnel qualified and experienced?

Here are some quick facts about the personnel at Heritage Moving & Storage, Inc.

  • We don’t hire any crew members with less than five years of experience. Many of our guys have been moving-truck owners/operators in the past and have 20-30 years of experience. It’s important to us that our crew members know exactly how to best handle your most precious belongings. Some companies show unexperienced crew members a few training videos and call them “certified.” All training and experience standards are not the same!
  • We provide “crew continuity” for our customers. The same crew members who pack and/or load for your move will unload and/or unpack for your move. With many moving companies, the crew and the driver negotiate payment at the location of the move. This can create a huge problem if there is a disagreement. Sometimes crew members will walk off the job, start fights, or purposely do a poor job. We have zero of these variables because our crew members are hand-picked and employed only by us. There are no on-site negotiations. This is a huge advantage for our customers.
  • Our crew members wear Heritage Moving & Storage, Inc., uniforms, so they are easily recognizable as your movers.
  • Our crew members are drug tested and carry medical cards.

We at Heritage Moving & Storage, Inc., are extremely proud of our high standards and our excellent personnel. We want only the best for our customers in Roanoke, Blacksburg, Smith Mountain Lake, Botetourt County, Salem, and Vinton.

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Questions to Ask When Looking for a Moving Company—Part 1

Friday, June 1st, 2012

This is the first of a series of posts that will give important questions to ask when shopping for a moving company.

Are you licensed and insured for my type of move?

The very first thing the moving company and the customer must determine is the type of move they are going to make.

The trucking business is regulated by the USDOT and the state.

A local move is considered within 30 miles from the point of pickup while staying in the same state. To be considered a local move, you cannot cross state lines. The moving company can go anywhere within the state for a local-move pick up. Legally the company can then go only 30 miles from that pick-up point.

A long-distance move that stays within one state is called an intrastate move. This type of move allows moving companies to move anywhere within the state. There are different types of bonds and insurance for intrastate moves.

If your move is across state lines, it’s an intercontinental move.

All three types of moves require licensing. All three require different insurance and bonds. Some companies don’t qualify or can’t get these bonds, insurance, and licensing. If these companies are caught moving, the truck can be impounded, and the driver will be fined. There is no telling what will happen to the household on the truck. The customer is left with no recourse.

Heritage Moving & Storage, Inc, is fully licensed and insured to handle all three types of moves. We have made major investments in licenses, insurance, and bonds to protect our customers and offer the highest standard of service. If you live in Roanoke, Botetourt County, Salem, Blacksburg, Smith Mountain Lake, or Vinton, and you’re planning a move, give us a call, and let our family move your family!

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